Categories

Help/Contact Us

We have compiled a list of Frequently Asked Questions (FAQs) these are available to view via the below links. These FAQs cover everything from technical questions about Track Cycling to Questions on our Shipping/Return Policies and Order Process

Prior to contacting our Customer Services Department it is advised that you take at look at the below links to see if a detailed answer to your question is listed, should you have a question that is not listed or you require further information, please contact us and we will be happy to assist you

..........................................................................................................

Questions in Relation to Orders

If you have questions in relation to an order that you have placed or are considering placing take a look at our list of Frequently Asked Questions (FAQs) by clicking here prior to contacting Customer Services


..........................................................................................................

Questions in Relation to Payment

If you have questions in relation to payment take a look at our list of Frequently Asked Questions (FAQs) by clicking here prior to contacting Customer Services


..........................................................................................................

Choosing the Correct Item Size

Whether it is a Track Bike, Cycling Helmet, Cycling Shoes or item of Cycling Clothing it is essential that you choose the correct size. Click Here for our in-depth advice and guidelines for choosing the correct sized item.


..........................................................................................................

Track Cycling Technology

The technicalities of Track Cycling can be daunting for any Track Cyclist, whatever the level, as a consequence we have complied a list of frequently asked questions ranging from advice on Gearing, BCD, Tyre choice to the mechanical advice from our expert staff. You can view our extensive Track Cycling Knowledge Base by clicking here


..........................................................................................................

Track Cycling Tips/Hints

Essential Advice on Track Cycling can be hard to find, our Track Cycling Tips/Hints sections gives you all advice everything Track Cycling including Track Cycling Training Click Here for More Information


..........................................................................................................

Contact Us - Email

sales@velodromeshop.net

All our Customer Services Representatives are experienced Track Cyclists who can provide in-depth answers to any question.

We are passionate about Track Cycling and are more than happy to share our knowledge and experience of the sport we love with you all, whether you are an existing or potential Velodrome Shop customer.

If you have a question our expert team are here to help, we aim to respond to all queries as quickly and as thoroughly as possible, our customer services department is open Monday to Fridays (9am to 5pm UK Time) excluding public holidays.


Have Velodrome Shop Received My Email?

When you first email sales@velodromeshop.net you will receive an automated reply with our current lead time for replying to emails.

If you do not receive this message it means that we have not received the email correctly and this is probably because your email has been blocked by our spam filter, please try the following:

-Ensure the email address you are sending to is sales@velodromeshop.net
-Use the subject line: Velodrome Shop [and the order number if you have one]

Following these steps should ensure your email is successfully received. We will then get back to as soon as possible and will deal with your enquiry.

Please note
-You will only receive the confirmation message when you first initiate an email with us.
-You will not receive the confirmation message when you are replying to emails.
-Once you have either received an automated reply or a reply from one of our customer service advisors subsequent emails in the same reply-chain should always be received successfully


What if I have a complaint about Velodrome Shop?

We take pride in the service that we provide our valued customers and we will not allow you to become dissatisfied with us. If you have any complaint, criticism or concern about any service provided by Velodrome Shop, just contact us by sales@velodromeshop.net and we will provide a resolution.


..........................................................................................................

Contact Us - Postal/Returns Address

Velodrome-STS Ltd
PO Box 5194
Shepton Mallet
BA4 9DE
United Kingdom


..........................................................................................................

About Velodrome Shop

Track Cycling is our passion, it changed our lives so is something we want to share with you all. This is why Velodrome Shop provides you with a truly comprehensive range of Track Cycling products, so whatever kind of Track Cyclist you are, or wherever you live, we guarantee we have everything you could possibly need for Track Cycling.

In 2006 we started www.velodrome.org.uk as a Track Cycling News and Photography website covering Track Cycling events around the world from our base in Staffordshire, United Kingdom. With in-depth coverage of events proving popular with web browsers around the world we decided to add an online shop www.velodromeshop.org.uk and commenced trading as Velodrome Shop.

Concentrating on our specialism of Track Cycling, Velodrome Shop quickly developed a strong client base. Introducing Track Cycling brands like Casco and Bont to the online market in addition to an attractive range of Bikes and Accessories, we served the worldwide demand for professional standard Track Cycling products.

The success of the British Track Cycling team at 2008 Beijing Olympic Games signalled a period of accelerated growth that enabled us to expand our business. Whilst still being a small self-funded, family-run organisation we required more staff and larger premises in which to service our customers. Therefore we took the steps to expand the business and formed Velodrome-STS Ltd, moving our base to Reading, United Kingdom and rebranding the websites as www.trackcyclingnews.com and www.velodromeshop.net. During this period we also added an Online Gym Equipment retailer and Online Equestrian Retailer to our range of businesses.

In 2012 the build-up to the London Olympic Games heralded a boom in Track Cycling, with more and more people taking up the sport in both the United Kingdom and the rest of the world. Following a sustained period of record sales and having outgrown our office space, we started to design and build a new purpose build facility on our family farm in Somerset, United Kingdom. As this building was custom designed it not only provides us with an even bigger warehouse facility but also increased office space so we can employ further staff and increase our stock carrying capacity, accommodating all predicted growth for the foreseeable future.

Since the London Olympics interest in Track Cycling has continued to increase, with new velodrome being constructed throughout the United Kingdom and the Rest of the World. Through targeted international marketing strategies we are now proud to ship hundreds of orders each week to Track Cyclists in every corner of the world. This has enabled us to become major account holders with our valued delivery partners Royal Mail and DHL, which strengthens our relations with the link between our warehouse and your front door, ensuring we have a reliable, robust dispatch system in which you are guaranteed to receive your order in a timely, efficient manner.

We were proud to be nominated by our customers for the Nectar Small Business of the Year Awards in 2013 and 2014.

With a large customer base in Australia, 2014 saw Velodrome-STS Ltd join forces with Repsych Cycling Development (Kerrie Meares and Emily Rosemond) in Queensland, Australia to launch the Brisbane Track Racing Series. Despite Queensland being the home of Emily, Kerrie and her sister Anna Meares, Track Cycling in recent years has suffered in the region with no major racing. As a consequence we approached Repysch about creating and funding racing and are immensely proud that the series was a huge success.

Through our relationship with Queensland we supported Anna Meares and her fund raising efforts for the Little Heroes Foundation in 2014. Anna shaved her head to raise over $215,000 for the charity, Velodrome-STS Ltd held a number of fund raising activities to add over $3600 to her total.

Despite having a relatively short history, Velodrome Shop has quickly grown to the World's leading Track Cycling specific online shop, specialising in providing professional standard Track Cycling products to Track Cyclists throughout the world.

Velodrome Shop are equipment suppliers to countless World and National Champions, in addition to three London 2012 Olympic and multiple Paralympic Champions. We feel this demonstrates the pedigree of our business within the professional Track Cycling scene with cyclists at the pinnacle of our sport.

We have extensive experience of elite level Track Cycling and we are always willing to provide you with the benefit our knowledge of Track Cycling. Whether you are a Beginner or an Elite Level Track Cyclist or even a Fixed Gear/Single Speed rider we provide you with a unique individual service enabling you to optimise your performance and assist you on your way to success.

If you are in need of advice please contact us for a consultation, in addition to advice on product selection and answering queries in relation to Velodrome Shop orders we can assist with bike setup and sizing, how to get into Track Cycling and more complex issues such as Track Cycling Specific Coaching.

We are constantly in discussions with manufacturers to assist in the development of products that professional riders require in order to optimise their performance. This benefits you as a Velodrome Shop customer as it ensures the advances in product technology used by professional Track Cyclists are also available to the general public at affordable prices. Our experience and the advice we give ensures that you can be confident both your order and products are 100% right for you so if you have any questions about our products or simply need some advice on what to buy, do not hesitate to get in touch as we are more than happy to help.

Velodrome Shop is a Trading Name of Velodrome-STS Ltd
Company Number - 6899402, VAT No - 936107921