Categories

Returns


Established in 2007, Velodrome Shop is an experienced online retailer so we understand that it may be necessary for you to return an item. If you are not 100% satisfied with any product that you have received you can return it and receive your money back.

Please follow the instructions on the documentation included with your order that will enable you to send your item(s) back to Velodrome Shop. If you no longer have this documentation please contact us.

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RETURNS POLICY

Refunds and Exchanges can only be issued for items that are returned UNUSED and in their ORIGINAL CONDITION with all original labels/packaging within THIRTY DAYS of delivery.

In line with standard internet retail policy all items must be in a suitable condition for re-sale, i.e. not damaged or used in anyway. We reserve the right to refuse your return if items are received in an unsuitable condition.


.Exchanged Required - Original items are returned and refunded upon receipt. Refunds are received via your original payment method within five working days of us receiving your return back at our warehouse. Replacement (exchange) items are received via placing a new order on the Velodrome Shop website at your convenience.

.Unwanted Items - Original items are returned and refunded upon receipt. Refunds are received via your original payment method within five working days of us receiving your return back at our warehouse.

.Faulty Items/Incorrect Items /Warranty ReturnsIf you believe your item to be faulty or not what you ordered, please contact us and provide details.

.Christmas Returns - Orders for Christmas Gifts made in November or December can be returned until the end of January in an extension of our usual return guidelines.

.Special Order Items - Special Order Items such as those that are Custom Made to your measurements are not eligible for return, this does not affect your statutory rights and obviously excludes warranty qualifications. Such items are clearly marked as special order within the product description.

.Damaged ItemsIf you believe your item has been damaged in transit please contact us within 24hrs of delivery and provide details. 



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UK RETURNS 

If you are based within the United Kingdom please read the instructions below

POST

Please return your item(s) via your chosen postal service to us at the following address:

Velodrome-STS Ltd, PO Box 5194, Shepton Mallet, BA4 9DE, United Kingdom                      

Please note the cost of the return is the responsibility of the customer except if the goods are faulty or received in error. It is recommended that you use a tracked delivery service as we cannot be held liable for the loss of any parcel on its return journey to our warehouse if you use your own postal solution.



DROP-OFF POINTS

We offer a drop-off service via DHL to all customers. With over 1,200 DHL Service Points located in high streets and retail outlets across the UK, there is bound to be a DHL Service Point near you making your return as convenient as possible.

Details on your local DHL Service Points can be found here - http://parcel.dhl.co.uk/dhl-service-point/find-your-nearest

If your parcel weighs less than 10kg and has dimensions no greater than 50cm x 50cm x 60cm you will be able to benefit from this service.

Please note the cost of the return is the responsibility of the customer except if the goods are faulty or received in error.

All you have to do is:

. Purchase the following product – Click Here

. You will then be emailed your DHL Label within 24hrs (working days).

. Drop your parcel off at your local DHL Service Point


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INTERNATIONAL RETURNS 


If you are based outside of the United Kingdom please read the instructions below

POST

Please return your item(s) via your chosen postal service to us at the following address:

Velodrome-STS Ltd, PO Box 5194, Shepton Mallet, BA4 9DE, United Kingdom                      

Please note the cost of the return is the responsibility of the customer except if the goods are faulty or received in error. It is recommended that you use a tracked delivery service as we cannot be held liable for the loss of any parcel on its return journey to our warehouse if you use your own postal solution.

International Customers returning items must mark all returns as Returned Goods - Failed Sale. If you have paid Customs Duties on a Returned Parcel it may be possible to reclaim this via your local customs authority upon presenting them with documentation in relation to your purchase/return.




DROP-OFF POINTS

We offer a drop-off service via DHL to all customers. With thousands of DHL Service Points located in high streets and retail outlets in every country, there is bound to be a DHL Service Point near you making your return as convenient as possible.

Details on your local DHL Service Points can be found here - https://locator.dhl.com/ServicePointLocator/m/index.jsp

If your parcel weighs less than 10kg and has dimensions no greater than 50cm x 50cm x 60cm you will be able to benefit from this service.

Please note the cost of the return is the responsibility of the customer except if the goods are faulty or received in error.

All you have to do is:

. Purchase the following product –

  Europe - Click Here
  Rest of the World - Click Here

. You will then be emailed your DHL Label within 24hrs (working days).

. Drop your parcel off at your local DHL Service Point

International Customers returning items must mark all returns as Returned Goods - Failed Sale. If you have paid Customs Duties on a Returned Parcel it may be possible to reclaim this via your local customs authority upon presenting them with documentation in relation to your purchase/return.