Tracking Details
Tracking Details are not necessarily available on all parcels however you do need to be present at the shipping address to accept your delivery.
If available for your order, Tracking Details are included with your Order Complete/Shipped email.
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Where is My Order?
If you have not received your order within the timescales outlined on our Shipping Pages, please Contact Us.
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Receiving your Order
Upon receipt of your order you will be asked to sign for the parcel received in good condition. If the package appears damaged please inspect the contents prior to accepting the parcel, make the courier wait, as when you sign for the item you are accepted it as being undamaged. Failure to do so will affect any warranty claims that you make thereafter. If the parcel/contents appear to be damaged do not hesitate to refuse a parcel if you suspect it is damaged. Please contact us as soon as possible upon refusing a parcel or if you have received damaged items.
When your order has been sent you will receive an Order Complete email, if available for your order Tracking Details will be supplied with this email, it is the responsibility of the customer to monitor these tracking details not Velodrome-STS Ltd. If you do not receive a parcel within thirty days of it being sent please inform us immediately as if we are not informed within this timescale and couriers then consider the parcel to be lost we will not be able to process an insurance claim and unable to send another item
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Where is My Receipt/Invoice?
The receipt/invoice for your order was emailed to you when you placed your order, receipts/invoices are not included with parcels, if you would like to your receipt/invoice sent again via email please contact us
If available for your order, Tracking Details are included with your Order Complete/Shipped email.
..........................................................................................................
Where is My Order?
If you have not received your order within the timescales outlined on our Shipping Pages, please Contact Us.
..........................................................................................................
Receiving your Order
Upon receipt of your order you will be asked to sign for the parcel received in good condition. If the package appears damaged please inspect the contents prior to accepting the parcel, make the courier wait, as when you sign for the item you are accepted it as being undamaged. Failure to do so will affect any warranty claims that you make thereafter. If the parcel/contents appear to be damaged do not hesitate to refuse a parcel if you suspect it is damaged. Please contact us as soon as possible upon refusing a parcel or if you have received damaged items.
When your order has been sent you will receive an Order Complete email, if available for your order Tracking Details will be supplied with this email, it is the responsibility of the customer to monitor these tracking details not Velodrome-STS Ltd. If you do not receive a parcel within thirty days of it being sent please inform us immediately as if we are not informed within this timescale and couriers then consider the parcel to be lost we will not be able to process an insurance claim and unable to send another item
..........................................................................................................
Where is My Receipt/Invoice?
The receipt/invoice for your order was emailed to you when you placed your order, receipts/invoices are not included with parcels, if you would like to your receipt/invoice sent again via email please contact us
